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Troubleshooting connectivity problems requires a systematic approach:

Step-by-step Troubleshooting:

1. Check Network Settings: Verify Wi-Fi password, IP settings, or Ethernet cable.

2. Restart the Panel: Power cycle the panel and wait for the system to fully reboot.

3. Ping Test: If supported, run a ping test to check server or gateway reachability.

4. Inspect Firewall/Router Settings: Ensure ports or MAC filters aren’t blocking access.

5. Firmware Update: Outdated software can create compatibility issues.

6. Device Logs: Use log files to identify where the connection fails.

Portworld’s Android-based panels offer root-level access for network configuration and logs, along with technical support to assist with advanced issues.

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